Privacy Policy

How we protect your data and trust.

endpnts.io is operated by Kinexus Internet Limited (company number 3926786). This policy explains what personal information we collect, how we use it, and the choices available to you when using our services.

Last updated: 27 September 2025
Questions? Contact us

Privacy Policy

This Privacy Policy describes how endpnts.io and its operator, Kinexus Internet Limited, collect, use, and disclose personal information when you interact with our website, applications, APIs, and support channels (collectively, the “Services”).

1. Data Controller and Scope

Kinexus Internet Limited is the data controller for personal data processed through the Services. This policy covers our public website, customer dashboards, status pages, programmatic interfaces, and support channels.

2. Information We Collect

  • Account details such as name, email address, and billing information.
  • Service data including monitored endpoints, test results, and alert history.
  • Technical data such as IP address, device identifiers, and diagnostic logs.
  • Payment data processed securely by trusted third-party providers.

3. How We Use Data

We use personal information to:

  • Provide, operate, and maintain the Services you subscribe to.
  • Send alerts, notifications, and administrative communications.
  • Improve features, develop new capabilities, and enhance user experience.
  • Protect accounts, monitor abuse, and ensure platform security.
  • Process payments and manage billing.
  • Comply with applicable laws, regulations, and legal requests.

5. Cookies

We use cookies and similar tracking technologies to enable login sessions, store preferences, analyse product usage, and measure performance. You can control cookies through your browser settings, but certain features may not function correctly if cookies are disabled.

6. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and applicable regulations.

7. Sharing and Disclosure

We do not sell personal data. We share information with trusted processors such as hosting providers, payment processors, and communication platforms under contractual agreements that protect your privacy. We may also disclose data if required by law or to protect the rights, property, or safety of Kinexus Internet Limited, our customers, or others.

8. International Transfers

Your personal information may be transferred to and processed in countries outside the UK and European Economic Area. When we transfer data internationally, we rely on lawful transfer mechanisms such as Standard Contractual Clauses to ensure your data remains protected.

9. Your Rights

Subject to applicable law, you have the right to access, correct, delete, or restrict processing of your personal data. You may also object to processing, withdraw consent at any time, or request data portability. To exercise these rights, please contact us using the details below.

10. Security

We implement administrative, technical, and physical safeguards to protect personal information against unauthorised access, loss, or misuse. These measures include encryption, access controls, security monitoring, and regular audits.

11. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

12. Marketing

We may send you marketing communications about endpnts.io products or services if you opt in or if you are an existing customer. You can opt out at any time by using the unsubscribe link in our emails or contacting us directly.

14. Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post updates on this page with an updated “Last updated” date. Your continued use of the Services after changes take effect constitutes acceptance of the revised policy.

23. Contact

We’re here to help. Reach out using any of the channels below:

  • Registered office
    Kinexus Internet Limited, Windmill Hill Business Park, Whitehill Way, Swindon, Wiltshire, SN5 6QU
  • Company number
    3926786
  • VAT number
    GB718342242