Ownership made obvious
Tag monitors with service, component, and team so routing and dashboards reflect reality.
Schedules & quiet hours
Protect nights/weekends while ensuring P1 incidents still break through.
Escalations
If unacknowledged after N minutes, notify the secondary via a different channel.
Multiple channels
Email & webhooks for all; add Slack, Discord, Teams, SMS on paid plans.
Audit & reporting
See who was paged, when, and how incidents moved through the chain.